Use this video to give new and experienced auditors the questioning techniques and interpersonal skills essential for effective audits.

1. This video is much more a how to than the Gorilla in the Midst title.
2. One of the keys to understanding auditing is noting that auditing is examining the process, not a person's job performance or skills. To audit quality, environmental or safety systems professionally an auditor will need to use the right people skills.
3. Auditors deal with a wide range of employees from senior managers to production line staff. These employees will vary in their communication ability, their understanding of the audit process and their understanding of the auditor's job.
4. Most employees will understand and support the auditor's role and some will threaten the audit process, or even be difficult to deal with.
5. An auditor's interpersonal skills enable them to build a co-operative relationship with the auditee and to maximise the effectiveness of the audit.
6. Getting It Right explains how to make the best use of people skills in an audit. It begins with Getting off to a Good Start and concludes with Question Techniques.

Question Techniques

1. Closed Questions
2. Open Questions
3. Probing Questions
4. Challenging Questions
5. Reflecting
6. Summarising

Support Material:
CD containing an editable Trainer's Guide/Workbook

Other training DVDs relevant to Process Safety:

Acting on Warning Signs

Climbers Attitude

Complete Auditor

Creating a Mindful Organisation

Power of Process Auditing

Preventing Disaster: Learning from Longford

Unclear and Present Danger: Situation Awareness at Every Level

Process Safety & Risk Mangement Brochure